Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused, in original condition, and include all original packaging and accessories.

To start a return, contact us at support@patchhub.net with your order number and reason for return. We’ll provide a return authorization and instructions for sending your item back.

If the return is due to a damaged, defective, or incorrect item, PatchHub covers return shipping costs. For all other returns (such as ordering the wrong item or a change of mind), customers are responsible for return shipping fees.

Once we receive and inspect your returned item, we’ll notify you of approval or rejection. Approved refunds will be processed within 3–5 business days to your original payment method.

We do not offer direct exchanges. If you need a different product, please initiate a return for the original item and place a new order.

Custom-made cables, cut-to-length wire, or items labeled as Final Sale are not eligible for return or exchange.

If you receive an item that’s damaged or incorrect, contact us immediately at support@patchhub.net with photos and your order number. We’ll resolve the issue quickly with a replacement or refund.

Returns sent without prior authorization may not be accepted or refunded. Please always contact us before shipping back your item.

For any questions about your order, return eligibility, or refund status, reach out anytime at support@patchhub.net.