Privacy Policy – Patch Hub

Last updated: November 14, 2025

Patch Hub (“we”, “us”, “our”) operates this online store and website (the “Services”). This Privacy Policy explains how we collect, use, and share your personal information when you visit, access, or make a purchase through our Services or otherwise interact with us.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

We may collect the following categories of personal information:

• Contact Information: name, billing and shipping address, phone number, email address.
• Payment & Financial Information: payment method details and transaction information.
• Account Information: username, password, preferences, and settings.
• Order & Transaction Details: items viewed, added to cart, purchased, returned, or exchanged.
• Communications: information you provide when contacting customer support.
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and network details.
• Usage Data: pages visited, features used, and browsing patterns.

2. How We Collect Information

• Directly from you when you create an account, place an order, or contact us.
• Automatically through cookies and similar technologies.
• From service providers such as Shopify, payment processors, and analytics tools.
• From third-party partners for advertising, analytics, and fraud prevention.

3. How We Use Personal Information

• Provide and improve the Services, including order processing, payments, shipping, returns, and account management.
• Personalize your experience and recommend products you may like.
• Marketing & Advertising, including sending promotional emails and showing relevant ads (where permitted by law).
• Security & Fraud Prevention to protect accounts and detect fraudulent or malicious activity.
• Customer Support & Communication to respond to your requests and provide service updates.
• Legal Compliance to comply with laws, regulations, and valid legal requests.

4. How We Share Personal Information

We may share personal information with:

• Shopify, our e-commerce platform provider.
• Service Providers such as payment processors, shipping carriers, analytics providers, and cloud services.
• Marketing & Advertising Partners to show relevant ads based on your activity.
• Affiliates and Corporate Entities within our business group.
• Legal or Safety Reasons to comply with law or protect our rights.
• With Your Consent when you direct us to share information with a third party.

We do not sell your personal information.

5. Relationship with Shopify

Our store is hosted by Shopify, which processes personal information to help us provide the Services. To learn how Shopify uses your data, please review the Shopify Consumer Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, remember your preferences, analyze traffic, and provide personalized content and ads. You may adjust your browser settings to block cookies, but some features of the site may not function properly.

7. Children’s Privacy

Our Services are not intended for minors under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Your Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you,
• Request deletion of your personal information,
• Request correction of inaccurate data,
• Request a copy of your data (portability),
• Opt out of certain types of targeted advertising or data sharing, where applicable.

You can exercise your rights by contacting us at support@patchhub.net.

9. Data Security & Retention

We use reasonable safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. We retain your information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

10. International Data Transfers

We may transfer, store, and process your personal information outside your country of residence. Where required, we use lawful transfer mechanisms such as Standard Contractual Clauses.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: support@patchhub.net
Address: 3135 Millbranch Rd, Memphis, TN 38116, United States